Help us to mould the following training programs to suit your needs and preferences, by choosing your preferred program
Managing to Avoid Human Error
Description
This course helps participants understand how human error affects business processes and how their vulnerability can be addressed and assessed systematically. Everyday errors, misunderstandings and mix-ups happen; however, many of these errors can be avoided quickly, easily and without great cost by reducing the effect of adverse influences.
Organizations gain considerable competitive advantage by reducing the cost of error and its effect on customers. This course explains what needs to be done to make it happen.
Who should attend?
Directors, managers, quality practitioners and anyone responsible for reducing the occurrence of error; those involved in operational excellence or continuous improvement regimes
Duration
Two days
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Future Role of Quality Managers, 10-12 March 2009Description
This course is designed to help participants obtain an evolution quickly and hence the evolution of the role of quality managers. The course provides an overview of the approaches that businesses may use in addressing their internal and external impacts with regards to social, economic and environmental issues, and how managing these impacts could effect the customers’ and top management’s needs and expectations from the quality department/manager for their involvement and/or contributions towards a sustainable business.
Who should attend?
Quality managers
Duration
Three days
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Process Design and Performance Improvement, 28-30 June 2009Description
This course helps delegates understand the basics of process design and analysis and how to develop a systematic approach to improving performance, as applied to all aspects of business processes.
Who should attend?
Directors, managers, process owners, quality practitioners and consultants involved in improving process performance
Duration
Three days
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Cost Quality Methods and BenefitsDescription
What are quality-related costs, and how do you manage costs within an organization? Find out in this course, which explains the role of quality cost management in an organization and offers insight on the quality cost model and how to implement it. The course includes useful advice on how to develop a system to track costs, create an action plan and learn about tools that help manage quality costs in an organization.
Who should attend?
This course is suitable for anyone who requires and in-depth understanding of how to monitor and measure quality-related costs. It is also well-suited to cross-functional teams, with all relevant disciplines represented (engineering, manufacturing, finance, quality, purchasing and sales and marketing).
Duration
Two days
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Customer Service and Complaint Handling, 26-28 May 2009Description
The course teaches candidates how to serve customers more effectively, which will minimize loss of customers and encourage customer loyalty and, as a result, increase profitability.
Who should attend?
Employees at all managerial levels, including front desk employees (secretaries, receptionists and administrative assistants), sales representatives and customer service employees.
Duration
Three days
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Project Quality ManagementDescription
This course guides the participants through the project quality management process, where they are introduced to industry best practices.
Who should attend?
Any person functioning as or aspiring to be a project manager
Duration
Two Days Next |
Performance Management Strategy, Design and ImplementationDescription
This course presents key concepts associated with measuring and rewarding performance at the individual, group and organizational levels. Issues addressed include organizational performance planning, business strategy, the performance management system and process, measurement, individual motivation and the link between rewards and performance.
Who should attend?
Compensation/HR practitioners and line managers who are designing and administering performance management systems, or those responsible for developing and implementing a performance rewards strategy.
Duration
Two days
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Measuring Customer Satisfaction and Management DecisionsDescription
This course is designed to equip participants with the skills needed to measure customer satisfaction in their organizations, familiarizing them with the key indicators. They will learn to tap into and deploy these powerful information indicators to increase customer satisfaction levels.
Who should attend?
Managers and supervisors responsible for the provision of proactive customer service in their organization.
Duration
Two days
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Management Skills for New Managers, 3-5 May 2009Description
This course aims to provide new managers with knowledge and skills that will enable them to perform their tasks effectively, in a manner that reflects positively on the company.
Who should attend?
Managers with one to three years of experience who seek additional managerial training.
Duration
Three days
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Creating Customer Focus for OrganizationsDescription
Providing great customer care can be the difference between gaining and keeping a customer and losing one. The importance of dealing with customers efficiently and effectively is often underestimated. This course provides the tools and techniques to maintain an excellent relationship with your customers and help ensure that they keep coming back for more.
Who should attend?
Heads of marketing departments, supervisors, managers and those wishing to enhance their skills in this field.
Duration
Two days
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Job Analysis and Evaluation, 15-17 March 2009Description
This course examines the methods and processes which support job analysis, job documentation and various methods of job evaluation, including quantitative and market-based approaches. Exercises help participants see how the methods outlined in the course can be put into practice in an organization.
Who should attend?
Human resources professionals. If you have several years of experience in this field, you’ll find that this course offers a valuable review of standard practice and theory, along with updates on current trends in compensation.
Duration
Three days
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Knowledge Management (KM) theory, concept and application in excellence model 21-26 March 2009Description
This course teaches participants the necessary concepts related to knowledge management (KM), how to identify KM strategies, processes, solutions and systems and how to apply KM best practices locally, regionally and globally.
Who should attend?
Anyone involved directly or indirectly in the field of knowledge management, such as KM team members, members of organizations competing for excellence awards, information technology and human resources managers, and senior executives who wish to apply or improve KM in their organizations.
Duration
Six days
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Six Sigma Green BeltsDescription
This training course provides participants with the tools and techniques of the improvement process within a structured methodology. During the course, participants get acquainted with appropriate team processes and their importance in achieving and maintaining improvement.
Who should attend?
Improvement project team leaders, local directors and facilitators/leaders whose work includes process improvement and management.
Duration
Two days
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Arab Certified Quality Manager (ACQM) - Oman, March 7- May 26,2009Description
The program aims at helping participants to acquire a range of necessary skills in order to analyze quality-related problems and carry out strategies to solve them, encouraging participants to promote a quality culture, and developing and enhancing researches and applications in the field of quality management principles and practices.
Who should attend?
Managers of quality-focused organizations/industries.
Professionals aiming to increase their effectiveness/productivity.
Anyone interested in the field of quality holding any academic qualification, in addition to individuals with no academic qualification but possessing professional experience in the field.
Duration
60 days
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Job Analysis and Evaluation (2), 20-22 April 2009Description
This course examines the methods and processes which support job analysis, job documentation and various methods of job evaluation, including quantitative and market-based approaches. Exercises help participants see how the methods outlined in the course can be put into practice in an organization.
Who should attend?
Human resources professionals. If you have several years of experience in this field, you’ll find that this course offers a valuable review of standard practice and theory, along with updates on current trends in compensation.
Duration
Three days
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